The Huawei authorized customer service center, said the investigation confirmed staff unauthorized use of Ms. Wang old and new mobile phone motherboard to give Mr. Geng reuse, in order to obtain personal gain; and Ms. Wang's old phone did not carry out the operation of user information removal.
As a result, the relevant staff were severely punished. But also bear the loss of Mr. Geng and Ms. Wang compensation, and accept Huawei to further investigate and deal with the matter.
Due to the occurrence of this bad event, a serious violation of the Huawei terminal in the maintenance of service management regulations, so involved in the store from now on to suspend business for rectification. It said that the incident to Mr. Geng and Ms. Wang brought the injury that the most sincere apology.